Technology & Support:A lot of Reddot product belongs to the Signal Light category. Optic design is a important part in signal light because signal light need to focus light to a specific pattern. The light pattern could be directional or a specific spread angle, etc.

Warranty Policy

Reddot products are warranted to be free from manufacturing defects in materials and workmanship starting from the date of delivery. The actual warranty period of the product depends on the product category.

Warranty Periods

Products Category Warranty Period
Light & control device 5 Years
Solar panel 10 Years
Rechargeable battery 1 Years
Accessory 1 Years

    Note

  • Please make sure connect the product according to the wiring diagram on the category.
  • For products containing rechargeable battery, Reddot normally give 1 years warranty on the battery unless there is specific stating on the product’s category.
  • For products containing solar panel & rechargeable battery, the battery’s power may reduce to insufficient level during storage and transit. In this case, please first put the product under sunlight at daytime for several days for battery charging purpose.
  • Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product caused by damage resulting from acts of God (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted.
  • For large order projects, customers may purchase an extended maintenance contract. Some parts may have a limited warranty from the original supplier of the parts. Please contact Reddot's sales department if you would like to extend the maintenance period of a Reddot product.

Limitation of Liability

The provisions of the warranty are in lieu of any other warranty, whether expressed or implied, written or oral. Reddot's liability arising out of the manufacture, sale, or supplying of the product and its use, whether based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original cost of the product. In no event shall Reddot be liable for unintended or consequential damages, including, but not limited to, a loss of profits or use damages arising out of the manufacture, sale, or supplying of the product.

Replacement

  • Due to the high rate of international air transportation and custom clearance paper works, we may not require customers to return products as long as the customer could provide enough materials of the incorrect product. In that case, Reddot will send out replacement product once our QC approved the application.
  • Before returning a Reddot product, please provide information like model, quantity, your region, and product photo or situation statement of the product in order to get quicker service. Please contact info@reddotsignal.com, or contact with individual sales person.

Industry Solutions

Aviation Warning Light

low intensity Aviation Obstruction Light lit up large port equipment all over the world. In 2006, through our cooperation with experienced companies in England and South Africa,...

Port Machinery

In 1990, began to work with Port Machinery Company and Operators, so our technicians and workmanship of their products. ...

Mechanical Engineering

Through long-term practical application, has continued to improve the design and has continued to improve the design and workmanship ...

Home | About Us | Contact Us | Distribution | Warranty Policy
© Copyright 2015 Shanghai Reddot Electronics Co., Ltd

Tel : +86 21 24282367
Mail : info@reddotsignal.com